Shipping & Return Policy

Thank you for shopping with Velora Store. We are committed to providing a smooth and reliable shopping experience. Please read our shipping and return policy carefully.

Shipping Policy

• We offer shipping across India.

• Orders are processed within 1–2 business days after confirmation.

• Delivery typically takes up to 7 business days, depending on your location.

• You will receive a tracking update once your order has been shipped.

• Delivery times may be slightly delayed due to weather conditions, public holidays, or courier service disruptions.

Return Policy

• We offer a 5-day return window from the date of delivery.

• To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • Returned with all original packaging, tags, and accessories.

• Returns will not be accepted for products that are damaged due to misuse, improper handling, or normal wear and tear.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the item and packaging. We will review your request and arrange a replacement or refund if approved.

Refunds

• Once the returned item is received and inspected, your refund will be processed.

• Approved refunds will be credited to your original payment method within 5–7 business days.

• Shipping charges (if any) are non-refundable unless the return is due to our error.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will fall under our return policy.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us:

Email: velorastore.help@gmail.com

We appreciate your trust in Velora Store and thank you for choosing us.